Refund policy

Returns & Refunds

At Enchanting Elegance, each personalized piece is created especially for you. Because personalized jewelry is made using the names, birthstones, engravings, and other options selected when ordering, personalized items cannot be returned or exchanged due to a change of mind, incorrect size selection, or personalization details entered incorrectly by the customer.

Please carefully review all names, spelling, birthstones, sizes, and engraving details before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from the personalization you submitted, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. After reviewing the issue, we will work with you on an appropriate replacement or refund.

Cancellations & Changes

Because personalized orders may enter production shortly after being placed, cancellations or personalization changes are not guaranteed. Contact us as soon as possible after ordering, and we will try to accommodate your request if production has not begun.

Non-Personalized Items

Eligible non-personalized items may be returned within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging. Please contact us before sending a return.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about an order, return, damaged item, or refund, please contact us through our Contact page.